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How to Apply for Ontario Works

You can begin the application process for Ontario Works on-line, over the phone or in person at a local Ontario Works office. At the beginning of the application process, you will receive information about the Ontario Works program. You will also be told which information and documents may be needed to complete the application process, for example:>

  • Social Insurance Number;
  • Health card number;
  • proof of identity and date of birth;
  • employment history/information;
  • income and asset statements;
  • shelter costs; and
  • status in Canada.

The application process is completed in person at your local Ontario Works office. You will be required to complete and sign all necessary forms, including the application for assistance, and a participation agreement outlining the specific employment activities that support your best route to sustainable employment. You will also need to provide any required information and documents.

To begin the application process you may go to www.ontario.ca/socialassistance and complete an on-line application or, contact us at:

Call Toll-Free 1-800-667-3145 or 862-7850 to start
the application process over the phone.

If you are not near one of our offices or do not have a telephone, you can complete a short Ontario Works Application. The application form can be forwarded to the Main office in Espanola by one of the following methods:

1. Fax the completed form to: 1-866-397-3334 or 862-7805
2. Mail the completed form to: 210 Mead Blvd. Espanola ON P5E 1R9 attention: Intake
3. If you are close to one of the office locations below it can be dropped off at the front desk for processing. Please be aware that the Noëlville office is not staffed and if you are in the Sudbury East area you would have to drop it off at the Warren office.

Once your application is received it will be forwarded to the Case Manager for your area after which an appointment will be scheduled to see a Case Manager with 4 business days.

If you live outside the Manitoulin-Sudbury District area and require assistance please locate the District Services Board for your area by clicking HERE.


How to Apply for Recreation Subsidies

If you would like your child to participate in a recreation program this season, and require assistance with the registration fee or equipment, please complete the Our Kids Count Self-Application and return to the DSB office nearest you. Maximum of $400 per child per year. Pour la version française, appuyez-ici.


How to Apply for Informal Child Care

If you're trying to move off of Ontario Works, and need temporary assistance with your child care costs, the DSB provides informal child care in areas where licensed care has not been established. Please complete the Our Kids Count Self-Application and return to the DSB office nearest you. Pour la version française, appuyez-ici.


How to Apply for Early Childhood & Supplemental Health Related Items

If you require assistance with purchasing items such as car seats, cribs and beds, please complete the Our Kids Count Self-Application and return to the DSB office nearest you. Maximum of $300 per child per year Pour la version française, appuyez-ici. We can also assist with emergency needs such as formula and diapers.


How to Apply for Healthy Communities Fund

Through this fund we can help you with short-term one-time assistance for such things as hydro arrears or disconnection, rental arrears to avoid eviction as well as other emergency situations. Please complete the Healthy Communities Application and return it to the DSB office nearest you.


How to Apply for Community Housing:

If you wish to apply for Community Housing please complete the Housing Application Form and return it to the DSB office nearest you. This form must be printed and signed before submitting.


How to Apply for Direct Shelter Subsidy

If you are receiving Ontario Works and have children living with you and have rent costs over your maximum shelter allowance through Ontario Works you may qualify for Direct Shelter Subsidy. You must apply for Social Housing in order to qualify for this program. Applying for Social Housing does not necessarily mean you will have to move to a unit should it become available.


How to Apply for Formal Child Care Fee Subsidy

If you are working, going to school or your child requires day care for socialization you may qualify for a full or partial subsidy with a licensed daycare provider. Please complete the Child Care Application (English) (French) and return it to the DSB nearest you.

Interactive Voice Response (IVR)

The IVR is an automated telephone line that provides active Ontario Works recipients information about their case. Recipients can obtain information regarding payment amounts and dates, overpayment balances, case status, important announcements and other general information.

The telephone number is toll free and is accessible any time of the day or night: 1-800-808-2268.

You will be asked to enter in your nine-digit Member ID number and your four-digit Personal Identification Number.

You Case Manager will setup your Interactive Voice Response (IVR) access after you have been granted Ontario Works. Your Case Manager will provide you with your nine-digit Member ID number and your four-digit PIN (Personal Identification Number)


Text Us

Espanola - espanolaiss@msdsb.net

Warren - warreniss@msdsb.net

Little Current - lciss@msdsb.net

Chapleau - chapleauiss@msdsb.net