- Integrated Human Services
- Paramedic Services
- Administration
- About us
- News
Ontario Works | Effective Date: July 1, 2009 |
Topic: Monitoring Eligibility | Replaces: November 1, 2004 |
Subject: Overpayment Recoveries | Policy No. H.9.4. |
Authority OW Act: Sec. 19, 20, 21, 22, 28(6) and 32 & OW Directives: Dir. 9.3
Where a participant has received financial assistance which he/she was not entitled to receive, an overpayment will be established and the recovery of the overpayment will be done fairly and effectively.
There are four types of overpayments:
In general, all overpayments, including administrative errors are collectable.
Overpayment letter from Case Manager upon case termination, (within 30 days).
In full: Intake clerk or Finance clerk records same in SDMT notes.
In part: Intake clerk or Finance clerk asks what the monthly amount will be (Minimum of 5% of outstanding balance). Records same in SDMT notes.
Overpayment letter from an ERO. - outcome of Fraud Investigation.
In full: E.R.O. records conversation in SDMT notes and refers client to Intake clerk for repayment.
In part: E.R.O. asks what the monthly amount will be (Minimum of 5% outstanding balance). Records same in SDMT notes and refers to Intake clerk.
Note: In extraordinary circumstances, less than 5% may be recommended but the monthly amount is not to be under $20 monthly. The amount must be approved by the supervisor.
Cross Reference: Section 9.2 - Internal Reviews