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6.3. Change of Address


Ontario Works Effective Date: March 1, 2022
Topic: Calculating Assistance Replaces: July 1, 2009
Subject: Change of Address Policy No. H.6.3.



Each time a participant changes addresses it must be recorded in the Social Assistance Computer System. 


When there is a change of address, the Case Manager must verify the new accommodation costs prior to issuing the following month’s assistance. If the participant provides appropriate verification, the next month’s assistance can be released. An updated Form 1 must be completed within 90 days. If unable to verify the rent, issue Basic allowance only.

Participants can update their address in the social assistance computer system using MyBenefits.  This change is automatically applied and does not require approval from the Case Manager.  Case Managers will receive a task notifying them of the change.   Once a CM receives notification of the change, they will contact the client for verification.