Author Site Reviewresults

11.1. Payment of Assistance


Ontario Works Effective Date: March 1, 2022
Topic: Administration Replaces: July 1, 2009
Subject: Payment of Assistance Policy No. H.11.1.



Authority OW Act: Sec. 17 and 18 & OW Directives: Dir. 3.6 and 3.7  


All monthly payments to applicants and recipients will be made by Direct Bank deposit however exceptional circumstances will be considered. 

Assistance is issued by either Direct Bank Deposit (DBD), cheque or Reloadable Payment Card (RPC)


Normally the payment is made payable to the applicant, except in the following exceptions: 

  1. Applicants under the age of eighteen must have financial assistance made payable to a trustee. (See Section 3.3 - Trusteeship)

  2. The supplier of the item or service may be paid directly on receipt of an invoice. When the payment is for special items such as eyeglasses or prosthetic appliances, or special services such as dental treatment.

  3. Under special circumstances, Rent can be forwarded to the landlord via a cheque. (must be in accordance with Pay Direct to Landlord policy). Written consent should be obtained from the participant first. (See Section 6.5 - Rent Pay Direct)