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Ministry of Children, Community and Social Services
Social Assistance Policy, Planning and Innovation Division
23rd Floor, 2 Bloor St W, Toronto, ON M7A 2T2
Ministry of Children, Community and Social Services
Social Assistance Programs Division Social Assistance Central Services Branch
2 Bloor Street West, 24th Floor, Toronto, Ontario M7A 1E9
To: Municipal Ontario Works Delivery Partners
From: Lindsay Jones, Director, Social Assistance Reform Branch
Dr. Andres Laxamana, Director, Social Assistance Central Services Branch
Date: October 16, 2020
Subject: Centralized Intake Prototypes
As a follow-up to the memo from Assistant Deputy Ministers Nelson Loureiro and Keith Palmer on September 30th, 2020 about the Social Assistance Recovery and Renewal Plan, the Ministry will be piloting a new centralized intake process for social assistance beginning on October 30th, 2020.
This new centralized intake process is designed to optimize the user experience for applicants and reduce administrative burden for staff; to allow them to focus on value- added results for clients. The process will also address a potential increase in social assistance applications as the province moves to economic recovery from the COVID-19 outbreak.
The Ministry will begin prototypes of the centralized intake process on October 30th, 2020, with the following pilot municipalities:
These municipalities were approached in order to include a variety of geographic locations and intake models. The pilot phase will allow the Ministry to test the centralized and automated risk-based intake process with a limited number of users before expanding roll-out to include additional locations and programs. The Ministry will be
consistently engaged with pilot locations to gather feedback, identify necessary changes and test new features and enhancements.
The centralized intake process includes:
Social Assistance Digital Application (SADA): A new online application for social assistance
Risk-Based Eligibility Determination (RBED): A new automated assessment process
A provincial-municipal joint project team is meeting regularly to co-design and jointly implement these prototypes. We look forward to keeping you apprised of progress and of future opportunities to expand the centralized intake process to additional municipalities.
Lindsay Jones, Director, Social Assistance Reform Branch, Ministry of Children, Community and Social Services
Dr. Andres Laxamana, Director, Social Assistance Central Services Branch, inistry of Children, Community and Social Services
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Sunny Sharma, Director, Business Innovation and Implementation Branch, Ministry of Children, Community and Social Services
Jeffrey Bowen, Director, Social Assistance Performance and Accountability Branch, Ministry of Children, Community and Social Services