Quality Assurance Coordinator
Temporary Full-Time
Espanola ON
Posted: January 10, 2025
Competition #: 2025-01-AD
About us
Manitoulin-Sudbury District Services Board (DSB) is looking for a self-motivated & energetic individual to join our industry-leading organization which works towards the delivery of high-quality services and programs to the residents of Manitoulin-Sudbury districts. Created by the provincial government, the DSB is responsible for overseeing and managing a range of services divested to the municipal order of government, including Ontario Works, Community Housing, Paramedic Services (Land Ambulance), Non-Urgent Patient Transportation, and Early Learning and Child Care Services.
Our DSB is looking for your help to ensure the efficient delivery of services to the residents of Manitoulin-Sudbury districts. Be part of an organization that strives to provide quality services that meet the needs of our communities, and we work hard to ensure that the programs we offer are accessible and responsive to the diverse needs of our residents.
Our Team
The Manitoulin-Sudbury District Services Board is comprised of 14 board members and has been in existence for 25 years. With three main departments, Integrated Human Services, Paramedic Services, and Administration, and over 200 employees, we service a large geographical area totaling 45,000 square km. Our organization is responsible for the development and execution of annual budgets exceeding $50 million. We are proud to serve our communities, and we remain committed to our mission of delivering effective, fair, and safe services to our residents.
The Opportunity
We are currently looking for a driven individual to join our team as a Quality Assurance Coordinator.
In this position you will
- Plan, co-ordinate, develop and implement quality controls for Integrated Human Services.
- Determine quality service delivery needs and propose solutions
- Identify priorities and assist in defining quality measures and outcomes
- Develop methods to monitor the quality of services
- Organize, develop and facilitate training
- Coordinate and conduct surveys and other data collection methods
- Participate in recruitment and selection of front-line staff
- Perform administrative HR duties for frontline staff
- Assess and monitor performance and adjust training/work/professional learning plans as required
- Respond to inquiries regarding client/tenant concerns from politicians, external agencies, Ministry officials or other Board personnel within the confines of confidentiality.
- Develop effective working relationships with service providers through regular contact, site visits, meetings, etc.
Qualifications and Specific Skills
Education: Post-secondary education from an accredited Canadian University or College in Human Services.
Experience
- Minimum of 5 years of related experience or equivalent combination of education and experience.
- Experience in policy development, procedure auditing and development preferred.
- Experience in marketing, communication and public relations preferred.
- Demonstrate effective written and verbal communication skills.
A valid Ontario Class G Driver’s License with insured vehicle for employment related use is required.
Bilingualism (English and French) is considered an asset.
Computer Skills: Extensive knowledge of Microsoft Office, including Outlook, Word and Excel.
What We Offer
- Competitive salary
- Employer-matched pension plan, group health benefits which include optical, dental, drug, and extended health benefits, and a wellness program that is available to spouses and children
- Career growth
- Diverse and inclusive work culture
- Continuing education for staff
Annual Salary: $74,295.00 (35 hours per week)
At the Manitoulin-Sudbury District Services Board, we are committed to creating an inclusive work environment that values diversity and encourages individuals to express their ideas and opinions. We believe that every member of our staff should feel heard and supported. We understand that the success of our organization relies on the unique perspectives and experiences that each team member brings to the table. That's why we treat each other with fairness and dignity, regardless of personal characteristics like race, gender, nationality, ethnicity, religion, age, or sexual orientation. We believe that by promoting inclusivity and diversity, we can foster a supportive and productive workplace culture that benefits everyone.
Manitoulin-Sudbury District Services Board is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
Manitoulin-Sudbury District Services Board will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Interested individuals are invited to submit a covering letter and a résumé outlining their education, skills, qualifications, and experience and how they relate to this position no later than January 30, 2025, 4:30 p.m.
Please forward your application quoting competition # 2025-01-AD to the attention of:
Human Resources Department.
Manitoulin-Sudbury District Services Board
210 Mead Blvd
Espanola, Ontario
P5E 1R9
Fax (705) 862-7866
Email: jobs@msdsb.net
Information gathered relative to this position is done in accordance with the Municipal Freedom of information and Protection of Privacy Act and will only be used for candidate selection. While all responses are appreciated; only applicants selected for an interview will be contacted.